Privacy Policy

At The Koop, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website. By accessing or using our website, you agree to the terms of this Privacy Policy.

Information We Collect

We collect the following types of information:

Personal Information: When you make a reservation, book an event, or purchase products through our website, we may collect personal information such as your name, email address, phone number, and payment details.
Non-Personal Information: We may collect non-personal information such as your browser type, operating system, IP address, and browsing behaviour on our website.

How We Use Your Information

We use the information we collect for the following purposes:

Reservations and Bookings: To process and manage your dining reservations and event bookings.
Purchases: To process your product purchases and deliver the products to you.
Communication: To send you confirmation emails, updates, and reminders about your reservations, bookings, or purchases.
Marketing: To send you promotional emails and special offers related to our services and events. You can opt-out of these communications at any time by following the unsubscribe instructions in the email.
Improvement: To analyse website usage and improve our services and website functionality.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These third parties are required to keep your information confidential and use it only for the purposes we specify.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the following rights regarding your personal information:

Access: You have the right to request access to the personal information we hold about you.
Correction: You have the right to request correction of any inaccurate or incomplete information we have about you.
Deletion: You have the right to request the deletion of your personal information, subject to certain legal obligations.
Opt-Out: You have the right to opt-out of receiving marketing communications from us at any time.

Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are encouraged to review this Privacy Policy periodically for any updates.

If you have any questions or concerns about this Privacy Policy, please contact us at info@thekoop.com.

By using our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this Privacy Policy, please refrain from using our website and services. Thank you for choosing The Koop.